CANCELATION & REFUNDS POLICY

Effective Date: February 11, 2024

This Cancelation & Refund Policy (the “Policy”), dated as of the Effective Date provided above, constitutes a legally binding agreement made between Seattle Pride Hockey Association, Inc. (“SPHA”) and you (the “Participant”) upon completion of registration and applies to all events & programs (herein after referred to as “Event(s)”, “Program(s)”) and leagues & tournaments (herein after referred to as “League(s)”, “Tournament(s)”) offered and produced by SPHA, and/or the purchase of apparel and/or merchandise sold by SPHA (herein after referred to as “Products”). By registering for any Event(s), Program(s), League(s) and/or Tournament(s) through SPHA, including Tournament(s) produced and hosted by other entities/organizations (unless Participant(s) registers directly for other Tournament(s), at which point Participant is bound by that organizations policy), and/or purchasing Product(s), Participant hereby agrees to be bound by this Policy.

PRACTICES, LESSONS, PRIDE SKATES, TRAINING SERIES, WATCH PARTIES (“PROGRAM(S)”)

Pride Skates, Group Lessons/Practices, Learn to Play, Learn to Skate, Training Series, Pride Current Watch Parties

  • Payment for Program is due at time of registration. 
  • SPHA does not offer makeups, credits, refunds, carryovers, etc., for no-shows, cancelations and/or missed Program dates (i.e., Participant misses two (2) dates out of eight (8)).
  • If a Program is canceled by the hosting facility or SPHA, Participant will be offered a pro-rated refund or mySPHA account credit based on the number of remaining Program dates, as determined by SPHA in its sole discretion.
  • Participant may cancel or withdraw their registration for a Program, as follows:
    • Cancelation or withdrawal by the Participant prior to the Program beginning are 100% refundable up to 30-calendar days in advance of the first date of the affected Program in the form of a check mailed to the billing address on record.
    • Cancelation or withdrawal by the Participant are 50% refundable up to 14-calendar days in advance of the first date of the affected Program. The remaining 50% will be retained by SPHA as a cancelation fee. No mySPHA account credits will be offered, regardless of reason.
      • However, if there is a Replacement Participant (as defined below) available to assume Participant’s spot in the Program up to 14-calendar days before the first date of the affected Program, Participant will be entitled to receive a refund of the remaining 50% of the payment tendered for the Program upon SPHA’s receipt of full payment for the Program from the Replacement Participant.
    • For purposes of the Policy, “Replacement Participant” shall mean (i) an individual that, on the cancelation date, is on a waitlist maintained by SPHA for the Program or (ii) an individual identified by Participant that is available to assume Participant’s spot in the Program. An individual’s status as a Replacement Participant is subject to SHPA’s approval, in its sole and absolute discretion. If SPHA has no wait listed individuals, this Policy will not be available.
  • Once within a 14-calendar day window of Program start, refunds and/or mySPHA account credits are no longer available, even if a Replacement Participant is available. The registration payment will be retained by SPHA as a cancelation fee. No mySPHA account credits will be offered, regardless of reason.
  • To request a cancelation, contact us at [email protected]

SEATTLE PRIDE CLASSIC TOURNAMENTS, TRAVELING TEAMS & ALL ASSOCIATED FUNCTIONS ("TOURNAMENT(S)")

Seattle Pride Classic, Welcome Party(ies) and traveling team participation in other tournament(s)

  • Participant is required to pay for the full cost of the Tournament(s) at time of registration. 
  • For traveling team Tournaments (SPHA collects registrations and places a team in a tournament that is produced and hosted by a separate organization), payment for Tournament participation is fully non-refundable. If a Replacement Participant (as defined below) is available and assumes Participant’s role on the team, a credit to Participant’s mySPHA account will be issued for future use.
    • If Participant registers for a traveling tournament directly with the hosting Tournament, their policy supersedes that of SPHA. Refer to that organizations applicable policy.
  • For Seattle Pride Classic and/or other Tournament(s) produced and hosted by SPHA, except as set forth below, payment for Tournament participation (including the purchase of guest admission(s) to associated pre-functions) is/are fully non-refundable, regardless of reason(s). If at the time Participant cancels or withdraws their registration from the Tournament, and there is a Replacement Participant (as defined below) available to assume Participant’s spot in the Tournament, then Participant will be entitled to receive a refund or credit to Participant’s mySPHA account, as follows:
    • On or more than seventy-five (75) calendar days before the start of the applicable Tournament, 100% refund in the form of a check mailed to the billing address on record (or, at the election of Participant, a credit of such amount to Participant’s mySPHA account).
    • Less than seventy-five (75) calendar days before the start of the applicable Tournament, a credit for 50% of the payment amount to Participant’s mySPHA account. SPHA will retain the other 50% as a cancelation fee.
    • For purposes of the Policy, “Replacement Participant” shall mean (i) an individual that, on the cancelation date, is on a waitlist maintained by SPHA for the Tournament or (ii) an individual identified by Participant that is available to assume Participant’s spot in the Tournament. An individual’s status as a Replacement Participant is subject to SHPA’s final approval, in its sole and absolute discretion. If SPHA has no wait listed individuals, this Policy will not be available.
  • If a Tournament is canceled by a host organization, facility or SPHA, Participant will be offered a pro-rated refund or mySPHA account credit for the remaining dates in the Tournament, as applicable.
  • To request a cancelation, contact us at [email protected].

SEATTLE PRIDE HOCKEY LEAGUE ("SPHL")

Any and all league(s) operated by Seattle Pride Hockey Association

  • Except for the cancelation-related Policy(ies) listed below, please refer to the League Guidelines & Supplemental Rules handbook for all League policies and rules. 
  • Participant is required to pay for the full cost of the SPHL at time of registration. 
  • Registration for the SPHL becomes fully non-refundable at time of registration, regardless of reason. ALL SALES ARE FINAL.
  • SPHL does not offer makeups, credits, refunds, carryovers, etc., for no-shows and/or missed game dates (i.e., Participant misses two (2) games out of the season).
  • In the event of cancelation of one or more game(s) in the season (weather, rink failures, etc.), depending upon situation, SPHA, in its sole discretion, will either (i) provide make up games at the end of the season, or (ii) credit the canceled game(s) to Participant’s mySPHA account.
  • Jersey deposit: when Participant initially enters the SPHL, or returns after extended absence, a jersey deposit will be required to ensure jerseys are returned each post-season for re-use. The jersey and socks deposit is $70 per season, and will be held throughout the season. Once the season concludes, and all items are returned ((1) jersey + (1) pair of socks) in a fair and reasonable condition, the $70 deposit will be returned to the Participant’s mySPHA account for use towards the next season. If SPHL incurs an extended pause of more than 30 days, and/or Participant intends to skip a season or withdraw from the SPHL, Participant may request a refund of the deposit after a 30-calendar day waiting period following completion of the season, and refund will be sent in the form of a check mailed to the billing address on record.
  • To request a cancelation, contact us at [email protected].

APPAREL & MERCHANDISE (“PRODUCT(S)”)

Apparel, merchandise, jerseys, and all related apparel and products

  • ALL SALES ARE FINAL.
  • Participant understands and agrees that any and all Product(s) purchased from SPHA, whether online or in-person, are not eligible for returns, exchanges and/or refunds unless there is a manufacturing defect or error.
  • Product(s) purchased from SPHA vendors may offer an alternative refund/return policy and Participant should refer to that vendors’ policy when making purchases.

MYSPHA ACCOUNT CREDITS

If you receive a credit/refund to your mySPHA account

If Participant receives a mySPHA account credit because of cancelation and/or withdrawal from a Program(s) and/or Tournament(s), or any and all deposit(s), the account credit will be available for use for a maximum of 540 calendar days from the date in which it is issued (approximately one year and six months), after which point in time it will be void and no longer available for use. SPHA is not obligated to provide electronic or written communications of upcoming expiration dates, except as applicable by local law.

QUESTIONS?

We’re here to help

If you have any questions or need help interpreting the above Policy, please write us at [email protected].

MANAGE ALL YOUR HOCKEY IN ONE PLACE

Go directly to mySPHA: my.seattlepridehockey.org