Cancellation & Refunds Policy

Effective Date: August 5, 2024

This Cancellation & Refunds Policy (“Policy”), dated as of the Effective Date provided above, constitutes a legally binding agreement made between Seattle Pride Hockey Association, Inc. (“SPHA”) and you (“Participant”) and governs cancellations and refunds for all SPHA’s events, programs, leagues, and tournaments offered by SPHA, and the purchase of apparel or merchandise sold by SPHA. SPHA and Participant are each a “Party” and together, the “Parties.” The Parties hereby agree to be bound by this Policy. Please note that the below Policy does not apply to sales, promotions, trial periods, or other offers SPHA may designate from time to time.

1. PROGRAMS

SPHA offers the following programs: pride skate, Seattle Pride Hockey training, pride current watch party (collectively, the “Programs”).
The Programs take place on dates designated by SPHA.
Other than expressly set forth in this Section 1, SPHA does not offer Participants any credits, refunds, carryovers, or the like for Participants that no-show, cancel, or miss a Program.
If SPHA or the hosting facility cancels a Program, SPHA will offer Participant a credit to Participant’s SPHA account (a “Credit”) or, at Participant’s written request, a pro rata refund (a “Refund”), where such Credit or Refund is equal to the amount the Participant paid for the cancelled Program.
Participant may cancel their registration for a Program in one of the following ways:
1. By providing written notice at least 30 days prior to the applicable Program start date, in which case SPHA will provide a full Credit, or at Participant’s option a Refund, equal to the amount Participant paid for the cancelled Program.
2. Subject to Section 5.2.1, by providing written notice at least 15 days prior to the applicable Program start date, in which case SPHA will provide a pro-rata Credit, or at Participant’s option a Refund, equal to 50% of the amount Participant paid for the cancelled Program.
  1. If there is a Replacement Participant (as defined below) available to assume Participant’s spot in the Program at least 15 calendar days before the start date of the applicable Program, SPHA will provide a pro-rata Credit, or at Participant’s option a Refund, equal to the remaining 50% of the amount Participant paid for the cancelled Program after SPHA receives the full payment from the Replacement Participant for the applicable Program.
  2. For purposes of the Policy, “Replacement Participant” means (i) an individual that, on the cancellation date, is on a waitlist maintained by SPHA for the Program and such individual agrees to assume Participant’s place in the Program, or (ii) an individual identified by Participant that is available to assume Participant’s spot in the Program. An individual’s status as a Replacement Participant is subject to SPHA’s approval, which will be granted in SPHA’s sole discretion. For the avoidance of doubt, if no Replacement Participants are available for the applicable Program, Participant will not be entitled to a Refund or Credit of the remaining 50% of fees for the Program under Section 5.2.1.
3. Notwithstanding anything to the contrary in this Section 1, no Refunds or Credits will be granted beginning 14 days prior to the start date of the applicable Program, even if a Replacement Participant is available. The registration payment will be retained in full by SPHA as a cancellation fee.

SEATTLE PRIDE CLASSIC, FROZEN PRIDE CLASSIC, TRAVELING TEAMS & ALL ASSOCIATED FUNCTIONS ("TOURNAMENTS")

Individual-based tournaments (i.e., Seattle Pride Classic)

Participant is required to pay for the full cost of the Tournament(s) at time of registration.
For Seattle Pride Classic and/or other individual registration Tournament(s) produced and hosted by SPHA, except as set forth below, payment for Tournament participation (including the purchase of guest admission(s) to any associated pre-functions) is/are fully non-refundable, regardless of reason(s). If at the time Participant cancels or withdraws their registration from the Tournament, and there is a Replacement Participant (as defined below) available to assume Participant’s spot in the Tournament, then Participant will be entitled to receive a refund or credit to Participant’s mySPHA account, as follows:
- On or more than seventy-five (75) calendar days before the start of the applicable Tournament, 100% refund in the form of a check mailed to the billing address on record (or, at the election of Participant, a credit of such amount to Participant’s mySPHA account).
- Between seventy-five (75) and thirty-one (31) calendar days before the start of the applicable Tournament, a credit for 50% of the payment amount to Participant’s mySPHA account. SPHA will retain the other 50% as a cancellation fee.
- Within thirty (30) calendar days before the start of the applicable Tournament, a refund is no longer available. SPHA will retain registration payment in full as a cancellation fee.
- For purposes of the Policy, “Replacement Participant” shall mean (i) an individual that, on the cancellation date, is on a waitlist maintained by SPHA for the Tournament or (ii) an individual identified by Participant that is available to assume Participant’s spot in the Tournament. An individual’s status as a Replacement Participant is subject to SHPA’s final approval, in its sole and absolute discretion. If SPHA has no wait listed individuals, this Policy will not be available.
If a Tournament is canceled by a host organization, facility or SPHA, Participant will be offered a pro-rated refund or mySPHA account credit for the remaining dates in the Tournament, as applicable.
To request a cancellation, contact us at [email protected].

Team-based tournaments (i.e., Frozen Pride Classic, travel teams)

Team is required to pay associated deposit(s), and ultimately, the full cost of the Tournament(s) at by the prescribed timeline.
For traveling team Tournaments (SPHA collects registrations and places a team in a tournament that is produced and hosted by a separate organization), payment for Tournament participation is fully non-refundable. There is no Replacement Participant option available. However, Participant may locate a Replacement Participant on their own. An individual’s status as a Replacement Participant is subject to SHPA’s final approval, in its sole and absolute discretion.
For team-based Tournaments hosted and produced by SPHA, once a team is accepted/admitted into the Tournament, all payments (including deposits) become fully non-refundable, even if there is a team that is capable of assuming the withdrawing teams place in the Tournament.
If a Tournament is canceled by a host organization, facility or SPHA, Participant will be offered a pro-rated refund or mySPHA account credit for the remaining dates in the Tournament, as applicable.
To request a cancellation, contact us at [email protected].

SEATTLE PRIDE HOCKEY LEAGUE ("SPHL")

Except for the cancellation-related Policy(ies) listed below, please refer to the League Guidelines & Supplemental Rules handbook for all League policies and rules.
Participant is required to pay for the full cost of the SPHL at time of registration.
Registration for the SPHL becomes fully non-refundable at time of registration, regardless of reason. ALL SALES ARE FINAL.
SPHL does not offer makeups, credits, refunds, carryovers, etc., for no-shows and/or missed game dates (i.e., Participant misses two (2) games out of the season).
In the event of cancellation of one or more game(s) in the season (weather, rink failures, etc.), depending upon situation, SPHA, in its sole discretion, will either (i) provide make up games at the end of the season, or (ii) credit the canceled game(s) to Participant’s mySPHA account.
Jersey deposit: when Participant initially enters the SPHL, or returns after extended absence, a jersey deposit will be required to ensure jerseys are returned each post-season for re-use. The jersey and socks deposit is $75 per season, and will be retained by SPHA through the season. Once the season concludes, and all items are returned ((1) jersey + (1) pair of socks) in a fair and reasonable condition, the $75 deposit will be returned to the Participant’s mySPHA account for use towards the next season. If SPHL incurs an extended pause of more than 30-calendar days, and/or Participant intends to skip a season or withdraw from the SPHL, Participant may request a refund of the deposit after a 30-calendar day waiting period following completion of the season, and refund will be sent in the form of a check mailed to the billing address on record.
To request a cancellation, contact us at [email protected].

APPAREL & MERCHANDISE (“PRODUCTS”)

ALL SALES ARE FINAL.
Participant understands and agrees that any and all Product(s) purchased from SPHA, whether online or in-person, are not eligible for returns, exchanges and/or refunds unless there is a manufacturing defect or error.
Product(s) purchased from SPHA vendors may offer an alternative refund/return policy and Participant should refer to that vendors’ policy when making purchases.

MYSPHA ACCOUNT CREDITS

If Participant receives a mySPHA account credit because of cancellation and/or withdrawal from a Program(s) and/or Tournament(s), or any and all deposit(s), the account credit will be available for use for a maximum of 540 calendar days from the date in which it is issued (approximately one year and six months), after which point in time it will be void and no longer available for use. SPHA is not obligated to provide electronic and/or written communications of upcoming expiration dates, except as applicable by local law.

QUESTIONS?

We’re here to help. If you have any questions or need help interpreting the above Policy, please write us at [email protected].