This Refund Policy constitutes a legally binding agreement made between Seattle Pride Hockey Association, Inc. (“SPHA”) and you (“Participant”) and applies to all products, programs & tournaments (herein after referred to as “Products”, “Programs”, “Tournaments”) offered, produced and/or sold by SPHA and/or its affiliates. By purchasing Products and/or registering for any Programs and/or Tournaments either through SPHA and/or its affiliates, you hereby agree to be bound by this Refund Policy.
SAFETY & SANITATION
In the best interest of Participants, SPHA continues to monitor local COVID-19 trends and meet or exceed protocols mandated by Washington State and King County. By registering for our Programs or Tournaments, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event.
LESSONS, CAMPS, TRAINING SERIES, WATCH PARTIES (“PROGRAMS”)
Clinics, Group Lessons, Learn to Play, Learn to Skate, Skills Camps, Training Series, Watch Parties
Payment for Program is due at time of registration.
SPHA does not offer makeups, credits, refunds, carryovers, etc., for no-shows, cancellations and/or missed Program dates (i.e., Participant misses two (2) dates out of eight (8)).
If a Program is cancelled by a host facility or SPHA, Participant will be offered a pro-rated refund or account credit for the remaining dates.
Cancellation Schedule: cancellations prior to the Program beginning are 100% refundable up to 30-days in advance of the first date, and 50% refundable up to 14-days in advance of the first date. Once within a 14-day window of a Programs start, refunds are no longer available.
Participant may cancel their registration and receive a refund at any time if Participant has a paying replacement available to assume their spot in the Program, or if SPHA has a waitlist to pull from. If no replacement is available (either through referral or waitlist), Participant is subject to the cancellation schedule outlined above.
SEATTLE PRIDE HOCKEY TOURNAMENTS & TEAMS (“TOURNAMENTS”)
Seattle Pride Classic and all SPHA-managed team participation in tournaments not produced by SPHA
Participant is required to pay for the full cost of the Tournament at time of registration. Currently, payment plan (credit) options are not available.
Payment for Tournament participation is fully non-refundable at time of registration.
SPHA does not offer makeups, credits, refunds, carryovers, etc., for no-shows, cancellations and/or missed Tournament games (i.e., Participant misses one (1) game out of four (4)).
Participant may cancel their registration and receive a refund, prior to the start of Tournament, if Participant has a paying replacement available to assume their spot in the Tournament, or if SPHA has a waitlist to pull from. If no replacement is available (either through referral or waitlist), Tournament remains fully non-refundable.
If a Tournament is cancelled by a host facility, hosting organization, or SPHA, Participant will be offered a pro-rated refund or account credit for the remaining dates in the Tournament, as applicable.
Apparel, merchandise, jerseys and all related products
ALL SALES ARE FINAL.
Participant understands and agrees that any Products purchased from SPHA and/or its affiliates, whether online or in-person, are not eligible for returns or refunds unless there is a manufacturing defect or error.
SPHA vendors may offer an alternative return policy and Participant should refer to that vendors policy when making purchases.
Participants recognize the importance of following staff and coach instructions and agree to follow such instructions. SPHA reserves the right to refuse admission to, or eject, any person whose conduct is deemed by SPHA to be disorderly, who uses vulgar or abusive/offensive language, or who fails to comply with the rules, terms, and conditions applicable to any Program, Tournament and/or any host facility’s rules in which SPHA operates out of. Any dues/fees paid in advance of a Participant’s removal from the Program, Tournament and/or host facility, are fully non-refundable.
All Participants taking part in activities on the ice, are required to sign a WAIVER OF LIABILITY, RELEASE, ASSUMPTION OF RISKS, INDEMNITY AGREEMENT, CONSENT TO TREATMENT, AND COVENANT NOT TO SUE waiver through their mySPHA Dashboard (LeagueApps).